*Please read
Contacting Lawn Bowls Online :
We try and get back to everyone within 24 – 48 hours (via email) when contacting via email, in some cases this may take longer (due to the time of the year, opening hours and weekends). Please be patient. We do all of our communication via email or through our website, During office hours (See Below for Office Hours).
If you are inquiring about your order please email us at admin@lawnbowlsonline.com.au with your order number. Again we try to get back to you within 24 – 48 hours (*as above).
In regards to follow up/emails, we try and answer all emails (As Above). If we have not replied to you within the given time frame, please re send email. This is not due to poor communication or being ignorant, sometimes emails do get lost or go to Spam. Thank you
Contact us at: lawnbowlsonline@gmail.com
*Please note that Website inquires are only answered when we are online, to be sure please send us an email.
Office Hours:
Our office hours are Monday to Thursday 10 am to 2pm (CDT) and Friday 10am to 12pm (CDT) – Answering Emails/Ordering.
*Please note that our office is closed on Tuesday, Saturday, Sunday and Public Holidays
Payments
We accept Bank Deposit, Cheques and all major Credit Cards. Ordering process will start once payments have cleared. Credit Cards will be processed within 24 – 48 hours (Mon – Friday) of the Order being placed.
*Please note all Payments are Secure. We use NAB EFTPOS. Once payment has been made, all details are deleted for YOUR security. All details are securely protected and stored.
Returns and Exchanges
If the product you have purchased has been damaged due to bad manufacture please email us at lawnbowlsonline@gmail.com for a full Exchange or Store Credit. This must be notified to us within 2 days of receiving your order and returned to us within 10 working days to the below address :
Lawn Bowls Online
PO Box 462
Happy Valley, SA
5159
*Please choose the correct sizing for all Clothing, Shoes and Hats as we do not exchange or refund if YOU have made the wrong sizing choice. If unsure about Sizing please email us.
*Please see ACCC for more details https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
Delivery
Delivery can take up to 4 Weeks (Australia), depending on your location and stock availability. (*Certain times of the year , and locations, delivery will take longer e.g. Christmas / New Year / Public Holidays / Easter or the start of the Bowls Season)
*There can be issues with delivery/supply of orders, if your order has not reached you after 4 weeks (after you have placed your order please) email us at info@lawnbowlsonline.com.au with all your details and we will be happy to follow this up.
*Please Note that during Christmas and Easter breaks, and Public Holidays delivery of goods may be delayed due to Australia Post and Manufactories/Suppliers closure. During these times delivery may incur up to an extra 10 working days.
*Our Office is closed over the Christmas/New Year Break and Easter Break
PO Box Delivery: This is a very restrictive service due to Australia Post’s very strict size guidelines. If you enter a PO BOX as your delivery address and we are unable to deliver your item we will contact you to supply a residential or business address.
*We will email if we require more information
We do not deliver to Overseas Addresses. For more information on this please email us at lawnbowlsonline@gmail.com
*Australia Post :
Australia Post has introduced major changes to the postage system. Lawn Bowls Online would like to inform you on the delivery changes that could affect delivery with Australia Post. Delivery time for Regular mail: Our standard service takes a bit longer than before – an extra 1-2 business days in most cases.
*Please note that Australian Consumer Law requires customers to tick and understand our Terms and Conditions (Which are Printed on this Page) before making a purchase from Lawn Bowls Online. You will see a “Tick Box” on our Checkout Screen.
For more information please go to the following link:
Lost or Damage Items
Lawn Bowls Online cannot take responsibility of purchases being loss or damage in the post (we use Australia Post or Direct Freight ). *Please note that Registered Post/Tracking is available for a fee of $7.50 (Please purchase this from our website). Please email us at lawnbowlsonline@gmail.com for further Insurance.
Stock Availability
Occasionally goods may have a lengthy delay, due to stock levels.
Stock may be discontinued, and if this occurs customers will be informed.
**Please note, there might be a 4- 8 week wait if Lawn Bowls are not in stock (as they have to be made) and the same waiting period applies to Special Make Bowls. Customer ordering special make Bowls will be informed if this is the case.**
**Limited Edition/AFL Bowls can have a waiting period as well (Please see Special Make Bowls above)
**Also from time to time Suppliers will update Item Models e.g. shoes will usually be updated every 12 months. In this case we will send you the updated model.**
**Bowling Arms, due to the large colour range and being made to order, can take up to 6 weeks for delivery.**
**Carpets and Storage Holders, can take up to 6 weeks for delivery.**
Tracking Number
All of our Parcels/Orders are posted through Australia Post or Direct Freight. If you wish to have your Tracking Number emailed (via Australia Post ONLY) please indicate when ordering. This option can be found under “Bowls Accessories” Tab – “Tracking Number Emailed” Page. A small admin fee will apply ($7.50). More information can be found under the “Tracking Number Emailed” Page.
*We do not add tracking or email tracking unless it is paid for.
Pricing
Pricing and Products are subject to change at any time. If this occurs Customers, who have placed the order, will be notified of the change.
Freight Costs
Pricing for freight cost is as follows:
Bowls Accessories, Clothing, etc. = $16.95 Delivery
Indoor Mat’s and Rollers = Email for a Delivery Price
* Lawn Bowls Online use’s Australia Post or Direct Freight for delivery.
*Please note, the most expensive product is charged a delivery fee (e.g. A set of Bowls worth $600 will incur a delivery fee of $16.95). Any orders purchased in the SAME transaction are delivered FREE.
Receipt / Statement Information :
Please note, when looking over your Bank Statement please check for Lawn Bowls Online as this is Lawn Bowls Online.
Proof of Purchase/Invoice : *Please note, the email in which you receive once you have placed and payed for your order is your Proof of Purchase/Invoice/Order Number.
Ordering / Savings passed onto the Customer :
Lawn Bowls Online orders direct from the Suppliers (Once your payment has been cleared, the process starts. Delivery can take up to 4 weeks. (*Please see Delivery Heading for more details), that’s why we have such a large range and can give you a very competitive price on all Lawn Bowls and Products. In the end the Customer saves money.
*Please note that we hold very limited stock – We order when you order (Please see below re Order/Post)
Order/Post :
We place orders and post every/every 2nd Wednesday (Depending on Volume). Please let us know if the order is urgent.
Email Orders :
For Email orders email us at lawnbowlsonline@gmail.com
Order Updates :
For order updates please email us at : lawnbowlsonline@gmail.com with your order details and order number
Our Suppliers:
*Please note Lawn Bowls Online is an online business, we hold very minimal stock (we order stock in when needed). Our suppliers do not have any connection with Lawn Bowls Online and Lawn Bowls Online orders, they only supply our business with stock.
Use of your personal information :
Collected information is used solely internally for the purpose of gauging visitor traffic, purchasing/ordering, trends and delivering personalized content to you while you are at this Site.
All personal and payment details are kept safe, and are deleted once the purchase has been processed.
We occasionally use other companies to provide customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Lawn Bowls Online takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Email Confidentiality :
PLEASE READ, IMPORTANT EMAIL CONFIDENTIALITY INFORMATION
CONFIDENTIALITY NOTICE:
The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. Emails and any attachments cannot publicly uploaded/displayed/shared to any Social Media, Newsletter, Notice Boards or other public area without written permission from Lawn Bowls Online.
If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited.
Refunds :
All refunds will need to go back on/in the Credit Card/Bank Account/which was used for the original order transaction.
Refunds will not be put on/in a different Credit Card/Bank Account/, which is different to the original transaction.
Refunds will be processed during office hours.
Free Delivery with first order and Special Promos for Lawn Bowls Online:
Please note that all codes and mentions have to be used at the time of order to take up Free Delivery with first order and/or Special Promos with Lawn Bowls Online. Free Delivery with first order and/or Special Promos with Lawn Bowls Online will not be allowed after the order has been processed.
Lay By Lawn Bowls
Payment Plans :
Lawn Bowls Online can offer a payment plan on purchase with us to the value of $600.00 or more, please see details below :
- 50% deposit of the purchase price (including delivery) is to be paid as a deposit to secure your order.
- The remaining balance must be paid within 4 weeks of the deposit being paid. Bowls will not be sent until final payment has been made and cleared
- Once a payment has been made against your order, please email us with your name, date of payment and amount
- Payments can be made by PayPal , Credit Card or Bank Deposit.
- Orders on Payment Plan are ordered once paid in full.
- Cancellations of orders on a Payment Plan after 2 weeks will be charged a $50 administration fee. All other monies paid will be refunded.
- Gift Vouchers can not be used are part of the deposit. Gift Vouchers can be redeemed against your total order amount then the 50% deposit of the amount after your gift voucher has been redeemed will be the amount payable to secure your order.
E&O,E
